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Refunds and cancellation

Version of 8 November 2026

A short summary of the free trial, payment and cancellation. The full text is in the Terms of Service, section 7.

Free trial

7 days free, with the features of the Pro plan. No card needed. Use this time to test Keylo on your own boutiques and decide whether it suits you.

A subscription is paid in advance for a month or a year. You pay in the Keylo mini app, section “💳 Plan”: by card through Lemon Squeezy (the seller is Lemon Squeezy, Merchant of Record) or in cryptocurrency (USDT, TON, BTC) through Crypto Pay.

No refunds

A paid period is not refunded, in full or in part. Exceptions:

  • you were charged by mistake (double payment, technical error) — we refund the amount charged by mistake;
  • we discontinue the service ourselves — we refund the part for unused full months;
  • a refund is expressly required by applicable law.

How to request a refund

Write to [email protected]: your name or Telegram @username, the payment date and amount, and what happened. We reply within 5 business days.

How to cancel

In the Keylo mini app, section “💳 Plan”, or through support @keylo_official. If you paid through Lemon Squeezy, you can also cancel with the link in your receipt e-mail. Access remains until the end of the paid period; the next period is not charged. Your settings, boutiques and chats are kept, so you can renew at any time.