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Terms of Service

Version of 8 November 2026

Keylo is a Telegram bot, a mini app and related services for fashion buyers: the bot collects boutique posts, publishes them to the buyer’s channels and searches for items on supplier websites. These Terms are an agreement between you and the owner of Keylo. By starting to use the bot (by pressing “Start”, “Connect” or paying for a subscription) you confirm that you have read and accept these Terms and the Privacy Policy.

1. Who we are

1.1. The Keylo service (the bot @keylo_ai_bot, the mini app app.keylobot.com and the website keylobot.com) is owned and operated by Richard Jucov, an individual, Republic of Moldova (“we”, “Keylo”).

1.2. Contact: Telegram @keylo_official, e-mail [email protected].

2. Who the service is for

2.1. Keylo is a business tool for buyers, shops and their staff. You must be over 18 to use it.

2.2. If you connect Keylo on behalf of a shop or a company, you confirm that you are authorised to accept these Terms on its behalf.

3. What Keylo does

3.1. Main features:

  • reads new posts in the boutique channels and groups you choose — through your Telegram account (read-only) or through posts you forward to the bot;
  • uses AI to recognise the brand, price, discount and sizes and builds a post in one format;
  • publishes posts to your channels (buyers’ channel, Shop) — automatically or by your button, with your markup;
  • searches for items on your request (by text or photo) on the supplier websites you connected and in the archive of boutique posts (AI Search);
  • shows statistics and sends reports.

3.2. Features, limits and prices depend on the plan and are listed on keylobot.com and in the Keylo app. We keep developing the service: features may be added, changed or removed. We announce material changes to paid features in the bot in advance.

3.3. Features marked “soon” or “in development” (for example, AI try-on on the client’s photo) are not part of a paid plan until they launch and are not a promise of a launch date.

4. Connection and your Telegram account

4.1. For the bot to read boutiques, you connect your Telegram account through the official Telegram API. A “Keylo” session appears under “Devices” in your Telegram. The bot only reads new posts in the boutiques you selected: it does not send messages on your behalf, does not join channels or groups and does not read private chats. You can revoke access at any time: Telegram → Settings → Devices → “Keylo” → “Terminate session”.

4.2. Instead of connecting your account you can forward posts to the bot manually (forwarding mode).

4.3. You are responsible for your Telegram account and for following the Telegram rules. Telegram may restrict accounts under its own rules. We reduce the load on your account (read-only, rate limits), but we are not responsible for Telegram’s decisions about your account.

4.4. Do not share login codes or your cloud password with anyone. A cloud password sent to the bot during connection is used only to log in and is deleted from the chat immediately.

5. Your content and responsibility for publications

5.1. Boutique posts, photos, texts and prices belong to their right holders. You are responsible for having the right to forward and publish this content in your channels and to sell these goods, and for keeping your arrangements with boutiques.

5.2. You are responsible for everything published in your channels, including prices, markups and item descriptions — also for posts published automatically under your auto-publishing settings.

5.3. Prices, discounts, sizes and availability are recognised by AI, and supplier website data may be incomplete or outdated. The bot can make mistakes. Check the price, size and availability with the boutique or on the website before selling. The bot sends doubtful posts for review to your Moderation channel, but the absence of a warning does not guarantee there is no mistake.

5.4. Your clients’ messages that you forward to AI Search and your clients’ data in your channels are your responsibility. Forward only what is needed for the search.

6. Not allowed

  • using Keylo for spam, fraud, selling counterfeits or goods prohibited by law;
  • violating Telegram rules or the rights of third parties;
  • trying to access other people’s data, bypass the service’s limits or interfere with its operation;
  • reselling access to Keylo or passing it to third parties without our consent.

In case of a violation we may suspend or terminate access to the service. If the violation is serious, the paid period is not refunded.

7. Free trial, payment and refunds

7.1. Free trial. A new buyer gets a free 7-day trial with the features of the Pro plan. No bank card is needed. The trial lets you test Keylo on your own boutiques before paying.

7.2. Payment. A subscription is paid in advance for the chosen period — a month or a year — at the plan price valid on the payment date. You pay in the Keylo mini app, section “💳 Plan”. Card payments are processed by Lemon Squeezy, which acts as the seller (Merchant of Record) and handles the payment, taxes and invoicing. When you pay through Lemon Squeezy, its buyer terms also apply. Cryptocurrency payments (USDT, TON, BTC) are processed by Crypto Pay.

7.3. No refunds. A paid period (a month or a year) is not refunded, in full or in part. This also applies if you stopped using the service, disconnected your Telegram account, did not use the plan limits or decided to cancel before the end of the period. Exceptions:

  • we charged you by mistake (double payment, technical error) — we will refund the amount charged by mistake;
  • we discontinue the service ourselves (clause 11.2);
  • a refund is expressly required by applicable law.

Send refund requests under these exceptions to [email protected]. We reply within 5 business days.

7.4. Cancellation. You can turn off renewal at any time: in the Keylo mini app, section “💳 Plan”, or through support. If you paid through Lemon Squeezy, you can also cancel with the link in your receipt e-mail. Access remains until the end of the paid period; the next period is not charged.

7.5. End of subscription. If a subscription is not renewed, post processing and AI Search are paused. Your settings, boutiques and chats are kept, and work continues after payment.

7.6. Price changes. We may change plan prices. A new price applies from the next paid period. We announce a change in the bot at least 14 days in advance.

8. Availability

8.1. We aim for Keylo to work 24/7 but do not guarantee uninterrupted operation. The service depends on Telegram, the AI provider, supplier websites and hosting. Supplier websites may restrict access to their data at any time; some AI Search features (for example, sizes) may then work in a limited way.

8.2. We try to do planned maintenance at quiet times. Temporary unavailability is not a reason for a refund.

9. Limitation of liability

9.1. Keylo is provided “as is”. To the maximum extent permitted by law, we are not liable for lost profits, lost sales or clients, mistakes in prices and publications, blocking of accounts and channels by third parties, or indirect damages.

9.2. Our total liability to you under these Terms is limited to the amount you paid us in the 3 months before the event that gave rise to the claim.

9.3. Nothing in these Terms limits liability that cannot be limited by law.

10. Intellectual property

The bot, its code, texts, design, logo and the name Keylo belong to us. You get the right to use the service for the duration of your subscription or trial. The rights to your content and posts remain with you and the right holders.

11. Termination

11.1. You can stop using Keylo at any time: disconnect your Telegram account under “Devices” and ask us to delete your data (see the Privacy Policy).

11.2. We may discontinue the service with at least 30 days’ notice in the bot. In that case we refund the part of the payment for unused full months. If access is terminated because of a violation of these Terms, the payment is not refunded.

12. Changes to the Terms

We may update these Terms. We publish the new version on keylobot.com/terms and in the mini app and announce material changes in the bot. If you keep using Keylo after the new version takes effect, you accept it.

13. Law and disputes

13.1. These Terms are governed by the laws of the Republic of Moldova.

13.2. We first try to resolve disputes by negotiation: write to us, we reply within 10 business days. If we cannot agree, the dispute is heard by the court at the location of the owner of Keylo, unless mandatory law requires otherwise.

13.3. These Terms are written in Russian. This English text is a translation; if it differs from the Russian text, the Russian text prevails.